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FAQ'S |
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Frequently Asked Questions
Helping you get quick answers for general queries. If you don't find the answers you need please call our customer service team on 01327 811404.
Question 1. Getting your new gas fire installed?
(Answer)Our fire experts here at Aquaflames recommend that our qualified Corgi and Hetas registered engineers install your new fire feature.
Question 2. What type of gas fire can I have in my home?
(Answer) Flue Types
What type of flue do I have?
Class I
Normally a property older than 1960 will have this type of flue. It will be a brick built chimney, suitable for a solid fuel fire and can be identified by the clay fire back or “chair brick” at the base of the opening. It will have a minimum diameter of 7” (175mm) and will terminate to a clay pot or cowl. The vast majority of fires are suitable for this type of flue.
Class II
There are two main types of this flue:
1. An older property where the chimney is unsound will be lined with a 5” (125mm) flexible steel flue lining, which will be sealed at the top and bottom. This will terminate to a gas cowl. This type of flue is not suitable for a solid fuel fire or open basket
2. A modern property without a chimney may well have a 5” (125mm) rigid sectional steel flue system. This will terminate through a short length of steel pipe to a gas cowl. This type of flue is not suitable for a solid fuel fire or open basket
Pre-Cast Flue
Most modern properties will have this type of flue. It is a sectional concrete flue block system and can be identified by the starter block or letter box at the base of the opening. This terminates to a purpose made raised ridge tile. This type of flue is not suitable for a solid fuel fire or open basket.
No Chimney or Flue
If you have no chimney or flue, then you have the following options:
1. A Power flue, Fanned flue or Turbo flue gas fire
2. An Electric fire
3. A Balanced flue gas fire
4. A Flue-less gas fire (new catalytic converter technology)
2. I haven’t got a chimney or a flue – can I still have a gas fire?
You still have a wide range of gas fires to choose from: Balanced Flue fires are glass fronted and need to be fitted to an outside wall – the fires can be wall mounted or fitted to a fireplace. Fan-flue or Power flue fires offer the beauty of an open fronted fire with “real” flames without the need for a chimney or flue – these units are supplied complete for installation to a suitable outside wall – an electrical supply is required with these types of gas fire. Catalytic or Flueless fires do not require any chimney or flue or even an outside wall – these fires use the latest in gas fire technology and can be installed virtually anywhere – the combustion gases produced by the fire pass through a catalytic converter within the appliance which converts the poisonous Carbon Monoxide into harmless Carbon Dioxide and water vapour.
Question 3. I don’t understand flueless fires and stoves - are they safe?
(Answer) Yes, flueless fires incorporate a catalytic converter that converts the poisonous gases into harmless carbon dioxide and water vapour. This results in an appliance which is 100% efficient. Because of this amazing efficiency the energy input to the fire is dramatically reduced, resulting in lower running costs. Flueless appliances require nothing more than a gas supply, together with a minimum sized room (30 cubic metres or approximately 12’ x 12’
Question 4. I don’t have a mains gas supply to my house but I would prefer a real flame fire, what do you recommend?
(Answer) Aquaflames have taken the time to include fires that have an option of L.P.G. gas so you still enjoy that real flame fire effect.
Question 5. What about Electric Fires?
(Answer) Electric fires have changed dramatically since the days of the wall mounted 2-element fire. Today’s electric fires are available in a variety of styles to suit every home. Available to fit into a traditional fireplace, with a spacer frame against a flat wall or even “hole-in-the-wall” for that contemporary look.
Question 6. Can I place my order by telephone?
(Answer) Yes we are happy to take telephone orders,
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