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Internet Policy

At Aquaflames we prefer the personal touch and whilst we think the internet is a valuable source of information we do not agree with selling a fireplace without proper and professional advice. Our staff have a wealth of experience to ensure the final results are what you want and not a mish mash of poor quality products and buying on the internet can be fraught with danger including misleading information and pictures. A FEW THINGS YOU SHOULD CONSIDER BEFORE BUYING ON THE INTERNET Are you sure what you are ordering is exactly what you will get? Will it fit in your home and work correctly with your chimney type or will you be left with a product that is useless to you? Will the man who has sold it to you still be in business next week if you have a problem? Will he be backing it up with his own engineers and installation service? Will he be there to service your appliance or carry out any repairs in years to come? We hear stories on a daily basis of how someone who thought they had bought a bargain on the internet have ended up with a problem on their hands and with this in mind we do not sell products on the internet

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